Delivering Joined-Up Support to Job-seekers
These pages, with the Directory, are part of the toolkit which can help give the best support available. Here we describe what is expected of organisations which are part of our joined-up approach. This covers the core elements of the Joined-up Pledge, to which each organisation is invited to sign up – this is recorded on the Directory.
Complete and up-to-date information is necessary if we are to provide each individual with the best service for their needs. The Directory on this website is where this should be recorded. Each organisation is responsible for its own entry on the Directory.
Initial Advice and Signposting
All organisations offering employment-related help to people in Edinburgh should be able to give initial advice about what is available for them; and to suggest the appropriate sources of assistance if they do not provide the support or services they need.
If your organisation offers to help people get a job, you should at minimum provide Advice, Assessment and an Action Plan – the content and level of detail should be relevant to the individual’s circumstances. You should also be able and willing to make referrals to other organisations if you cannot provide the service needed.
In order to make and receive referrals effectively you and other organisations must provide accurate information in the Directory. Caselink enables electronic referrals between organisations using it, provided the individual gives consent.
For those who support people who face substantial barriers to getting employment, the expectation is that the support offered to them will be consistent along the pathway to work. As well as Advice, Assessment and an Action Plan from a named personal adviser, this will include Jobsearch and Matching to jobs; and Support in work if necessary.
Caselink is a web-based tool which makes the tasks of referral and case management easier. For more information there is a Caselink page on this website.
General Advice Services
Important advice which is relevant to employment is given by a number of organisations which do not themselves offer help in seeking work. Often the advice they give links directly to support with the problem in question. The problems they can advise on include:
- Money Advice
- Housing and homelessness
- Addictions (drugs and alcohol)
- Mental health problems
- Employment rights
These can be found on the Directory – the search results are presented separately from those of employment services.